Refund Policy

1. Overview

At Scanitup, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds, replacements, or cancellations may be processed for purchases made through scanitup.com or our mobile application.

By purchasing our products or services, you agree to the terms mentioned in this Refund Policy.

2. Refund Eligibility

You may request a refund under the following circumstances:

• The product delivered is defective or physically damaged.
• You received the wrong product.
• Your order was cancelled before shipment.
• The product was lost during transit and not delivered.

Refund requests must be raised within 7 days of delivery. Requests submitted after this period may not be eligible for refund or replacement.

3. Non-Refundable Items

The following items and situations are not eligible for refunds:

• Products damaged due to misuse, improper handling, or unauthorized modifications.
• Used products showing visible wear and tear.
• Customised or personalised QR tags.
• Digital services or subscriptions already activated.
• Orders where incorrect shipping details were provided by the customer.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your order ID
• Clear photos of the product and packaging
• A brief description of the issue

Once verified by our support team, we will arrange a replacement or process a refund at no additional cost to you.

5. Order Cancellations

Orders can be cancelled only before they are shipped. Once the order has been dispatched, cancellation requests cannot be accepted.

To request a cancellation, email our support team as soon as possible with your order details.

6. Replacement Policy

In eligible cases, Scanitup may offer a replacement instead of a refund depending on product availability and the nature of the issue reported.

Replacement products will typically be shipped within 5–7 business days after approval.

7. Refund Processing Time

Approved refunds are processed back to the original payment method used during purchase.

• UPI / Wallet refunds: 2–5 business days
• Credit / Debit card refunds: 5–10 business days
• Net banking refunds: 3–7 business days

Processing timelines may vary depending on your bank or payment provider.

8. Late or Missing Refunds

If you have not received your refund within the expected timeline:

• Check your bank account or payment app again.
• Contact your card issuer or bank as processing delays may occur.
• If the issue still persists, contact our support team for assistance.

9. Contact Us

For refund, cancellation, or replacement requests, please contact us:

• Email: support@scanitup.com
• Post: Scanitup Technologies Pvt. Ltd., 91 Springboard, Koramangala, Bangalore – 560 034, Karnataka, India
• Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST